Frequently asked questions
Quick answers about how Dozier works, credits and billing, and where your data comes from. Can’t find what you need? Email support — a human will help.
- What is Dozier?
- Dozier is a continuous competitive-intelligence platform. You run one Sweep on a rival and Dozier learns your market, produces a cited Dossier, ranks the notable moves, and keeps watching for what changes next — so you find out first instead of stumbling on it later.
- What is a Sweep?
- A Sweep is a single research run on a competitor or market. Dozier gathers public signals, traces each finding back to its source, and assembles them into a Dossier you can read, share, or export. From there you can set standing watches so the Dossier stays current.
- How do credits work?
- Credits are Dozier's unified metering unit. Running a Sweep debits credits based on its depth, and your plan grants a monthly credit allowance. You can see your remaining balance and a full history of grants, debits, refunds, and pack purchases in your workspace. When you need more, credit packs are available on top of your plan.
- Is there a free plan?
- Yes. Start free with an Exposure Audit — see your own business the way a rival would, no card required — plus a free monthly check on one named rival. Paid plans add more monthly credits, standing watches, team seats, and higher limits — see the pricing page for the current tiers.
- Where does Dozier's information come from?
- Dozier works from public sources — competitor websites, pricing and product pages, public filings, news, and similar. Every finding in a Dossier is traced to the source it came from, so you can verify each claim rather than take it on faith. Dozier does not collect person-level or private contact data.
- What are standing watches?
- A standing watch keeps monitoring a subject after the initial Sweep. When Dozier detects a material change — a pricing update, a new campaign, a product move — it flags it in your workspace and can alert you by email or a connected channel, with the change marked inline and sourced.
- Can I use Dozier with my team?
- Yes. Team plans include additional seats so teammates share the same Sweeps, Dossiers, watches, and evidence. You can invite teammates and manage seats from the Team section of your workspace; extra seats can be added as your team grows.
- How do I cancel or change my plan?
- You manage your subscription from your workspace — the plan card opens Stripe's billing portal, where you can upgrade, downgrade, update payment details, or cancel. Changes take effect according to your billing cycle.
- How do I get help or contact support?
- Use the Email support link at the top of this page or the Contact link in the footer, and a human will get back to you. That's the single support inbox — questions, billing issues, and feedback all reach the same place, and replies to any Dozier email land there too.